Account and Data Deletion
You can request deletion or correction of your account and linked data, or that specific processing stop. The deletion button creates a request; it does not instantly erase every copy of data.
Publisher and data requests
Ahmet ÇINAR · Polimelo · Türkiye
Support and data-request email: [email protected]
In-game Support1. How to make a request
On the website where the profile screen is available, use Profile → Settings → Delete My Account to create a deletion request. Portals do not offer the profile route, so send an “account/data deletion” request through in-game Support. If you cannot access the game, use the request email on this page. Requests for someone else require authority to act.
Identify the account and request scope: the whole account, a particular support message/feedback entry or personal information in published content, for example. If you still have access to a guest account, request deletion before clearing browser data to help identify it. Do not send passwords, Firebase tokens or raw browser/network logs; proportionate verification may be requested.
2. Current deletion scope
Administrator-run account deletion covers removal of Firebase identity/profile/tag, progress, daily results/streaks, rewards, friendships/badges and related ranking/solution links. The process has multiple stages; submitting a request does not establish that they completed successfully. The completed scope and any exceptions should be communicated in the response.
The current process masks some support-text fields; ticket UID, sender UID or administrator notes can remain. Feedback rows are not automatically fully anonymous merely because an account mapping is removed. These must also be considered within the request. A published puzzle may remain; creator links and personal information within its text require separate removal.
3. Backups, archives and exceptions
Backups, audit archives, provider logs and any historical Analytics Engine records may not disappear at the same time as the active account. Application exports are pruned after 12 weeks and automatically erased from the archive after at most 100 days; the audit archive is automatically erased after about one year in total. Providers’ own internal backups follow their own periods.
Records genuinely required for legal obligations or the protection of a specific right may be retained within limited scope and duration. Reasons and periods must be explained per category; “security” does not justify retaining everything indefinitely. Backup/restore and manual cleanup procedures need verification before release; restoration must not reactivate erased data.
4. Response and outcome
Valid KVKK requests must receive a response within 30 days; other applicable laws may have different periods and extension rules. Response time and final physical erasure across all systems are different. The response should state verification, acceptance/refusal reasons, erased/retained scope and any further steps.
Completed account deletion cannot be undone; reopening an account does not restore its former progress. You may separately clear browser site data. Clearing site data, disabling analytics or uninstalling the app does not replace a server-side deletion request. The KVKK and Privacy pages explain additional rights.